Common Departments That Are Available In Hotels.
Hotels have complex structures. They are intertwined and work in unison to provide quality services to customers. The category of the service influences the number of sections in a hotel. The higher the classification, the more departments required. Herein is a discussion about the common hubs in hotels.
The reception and customer care branch is the one that engages with clients directly. Thus, the department is crucial as it forms the image of any hotel. The workers in the section should be highly skilled when it comes to customer interaction. They must be courteous, informed and able to operate under high pressure. They are responsible for giving customers feedback to their queries and managing check-in, as well as, check-out procedures. Therefore, they ought to be keen to prevent the hotel from suffering losses from skippers.
There is the foods and beverages section that provides the primary trade items. The division is split into two. These are namely the food preparation department and the food service staff. The kitchens should be manned by competent chefs. The waiters and waitresses also relate with guests. Hence, they should be able to keep the high standards of the hotel.
Housekeepers are in charge of providing guest with bedding and other accommodation items. They clean up the whole property. They should be trustworthy as their work is sensitive. They are in close contact with the property of guests. Housekeepers without integrity are no good because they can make the hotel incur losses when charged with theft. Thus, the staff in this division should be thoroughly vetted before getting hired.
The porters and janitors assist the guests to settle in fast. In some cases, the staff might be required to take up the task of driving the customers. Others might be valets that enable guests to check in quickly. More so, some hotels provide taxi services at extra fees.
The marketing section deals with services that are off site. It includes events, conferences, and other marketing operations. Here, workers network with potential clients.
The back office section also exists. Its aim is to keep other sections functional. The back office department includes the procurement and accounts department. All departments in the hotel get the products they use from procurement offices. They also keep records of the items they disburse. The accounting section ensures that all the activities that are carried out in the hotel are profitable. Additional departments include entertainment. It focuses on recreation amenities such as swimming pools and gaming facilities.
Finally, hotels can be difficult to run. However, dividing the different areas of client needs into departments makes coordination easier. Most importantly, clients get to enjoy the best experience.